Case Creation in CRM->OTRS
08/28/2013
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01:55
OTRS-SugarCRM integration allow users to create case in SugarCRM which in turn creates a case in OTRS. Engineers using OTRS can follow up case and Sales person in SugarCRM can view case status and communications.
Case Creation in CRM->OTRS
Created: 08/28/2013
