Use video to improve customer support 

Easily create and review videos to help customers, share bugs and close tickets faster.

tutorial videos

Available on Chromebook, Mac, and PC

Help customers, increase happiness

Streamline the support process by creating tutorials for self-serve help and answer common question. Empower users to share what they are experiencing through screen capture. 

screen recorder

So long, confusing support ticket

Users can record their screen to communicate exactly what he or she is experiencing. Take the guesswork out of troubleshooting.

Create tutorials for self-service support

Save time and lower support tickets by creating tutorials for common questions. Quickly create walkthroughs with highlights, arrow and text overlays. Add intros, outros, transitions and music for a professional representation of your product. Add your videos to an FAQ page and help users troubleshoot their issues!

draw on video
share videos

Send a video and close out tickets

Capture your screen and send customers a detailed response to their question. Visuals help eliminate follow-up questions and give the customers the answers they need! 

Work across the team

Share videos to track bugs with the development team. Provide video feedback to the product team. Share you videos via email or in your Screencast-O-Matic Premier hosting content library. Integrate with one of our partners for a seamless experience.

record your screen

Easily fits in your workflow

Business Customer Support

Zendesk
Gain a deeper understanding.

Business Customer Support

Freshdesk
Streamline customer service.

Business Customer Support

Zoho Desk
Optimize the experience.

Business Customer Support

Help Scout
Create connections.

Business Customer Support

Olark
Enhance your conversations.

Business Customer Support

Slack
Communicate with the team.

Helping businesses communicate more effectively

  • I can show and tell with a video

    I can show and tell with a video

    I have clients from all over the country and Screencast-O-Matic gives me the ability to ‘visit’ them without ever having to move from my business in the countryside.

    Jimi Hove
    Online Marketing Business Owner
  • Asynchronous communication

    Asynchronous communication

    We are a semi-remote team spread over 15 countries, so preparing a video with an issue, idea or question, saves us from having calls that are convenient for some but really bad for others.

    Lisa Kalner Williams
    AgoraPulse Product Marketing Director

Choose a plan that is right for your team.

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