WEBVTT 1 00:00:01.040 --> 00:00:07.836 Hello and thank you for your interest in the Pediatric practice resource center from Barker marketing you're on your way ... 2 00:00:07.836 --> 00:00:10.805 to a better website and that are patient experience. 3 00:00:12.360 --> 00:00:19.376 Why is your website so important as a pediatric practice will 63% of people have reported that the choose one ... 4 00:00:19.376 --> 00:00:22.950 provider over another based on their digital footprint. 5 00:00:24.120 --> 00:00:31.257 80% of people have use the internet to make a healthcare-related search in the past year 82% of patients rank ... 6 00:00:31.257 --> 00:00:39.055 customer service as the most important factor in influencing their loyalty to a provider in practice and that's why 49% ... 7 00:00:39.055 --> 00:00:46.589 of healthcare Executives say that the customer experience is there top strategic priority over the next five years.