Zendesk with Screencast-O-Matic

Use video to gain a deeper understanding of users, improve agent productivity, and communicate more effectively with Zendesk.

How to use Zendesk with Screencast-O-Matic

Sign Up

Create a free Screencast-O-Matic account.

Learn how to add a screen recorder button

CREATE

Create a screen recording or screenshot using Screencast-O-Matic.

Add a screen recorder button for customers to communicate their issues with video.

Upload your videos and embed in Zendesk support articles or tickets.

Send customers video responses to help resolve their issues.

Provide better customer service using video.

Use videos to help in customer service and support issues.
Clearly communicate ideas and feedback.
Create recordings with annotations for support sites.
Use video to understand what a user is experiencing.

Screenshots to help your users, fast.

Grab a screenshot! Images are automatically copied to your clipboard to paste in Zendesk.
Use the image editor to blur sensitive information, add overlay arrows, or “steps” to show the process.
Upload your images to content hosting to organize and reuse to save time!

Start creating today!

Want to record right from the Zendesk?

Learn about the Recorder API

Easy integration for your workflow.

View All Integrations

Zendesk: Frequently Asked Questions

How do I incorporate video in Zendesk?

There are many ways to use video within your workflow. We found that the best way to communicate is through video. If you’re looking to connect with your team or customers, video is the best way to connect!

You can record your screen or webcam with Screencast-O-Matic then easily share your videos with your team or customers.

Video are a quick and easy way to update your team on projects, showcase any issues you encounter, provide customers with visual demonstrations, or for general feedback.

Find out more ways to incorporate video into your workflow in our Business section of our website.
How do I insert a video in Zendesk articles?

It’s easy to add your video to Zendesk. You can help customers understand issues or work with your team to improve products. There’s so many ways to use video!

To start, upload your video to your Screencast-O-Matic account.

Once uploaded, you will find the video in your hosting account. Hover over the video you want to embed and click on ‘Details.’ Click on the share icon in Video Details.

You can customize the embed by selecting the size of your video, adding controls, captions or choose to add a title to your video. When done customizing, copy and paste the embed code to your platform.

You can also copy a direct link to your video and share to your audience.

For more on hosting options, please view our tutorials about Content Hosting.

You can also view our hosting features in Video and Content Hosting.
How do I edit a video to share on Zendesk?